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Observations
•We have observed that some commuters don't
stand to the
left of escalators - this causes congestion, especially during peak hours.

•If someone blocks the way on the
right side of the escalator, most commuters are unwilling to ask the
person blocking the way to give way or move to the left of the escalator.

•We have observed commuters missing trains because they
don't have ease of passage on escalators.

•For the working or schooling crowd, missing a particular
train can be the difference between arriving early or late for work or lessons.